Refund and Returns Policy

1. Overview

This Refund and Returns Policy (“Policy”) governs the conditions under which quickfind (“we”, “us”, “our”) will accept returns and issue refunds for products purchased through https://www.quickfind.store (“Website”). By placing an order, you (“Customer”, “you”) agree to the terms set out below.

2. Return Eligibility

2.1. General Conditions

To be eligible for a return, the item must be:

• Unopened, unused, and in its original packaging.
• Returned within 30 calendar days from the date of delivery.
• Accompanied by a valid proof of purchase (order number or receipt).

2.2. Excluded Items

The following items are not eligible for return or refund:

• Personalized or custom-made products.
• Perishable goods, including food, flowers, or plants.
• Products marked as final sale or clearance.
• Any item that has been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

Contact our Customer Support team at [email protected] within the 30‑day window to request a Return Merchandise Authorization (RMA) number. Include your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

After receiving an RMA number, you must:

• Clearly write the RMA number on the outside of the package.
• Ship the item(s) using a trackable carrier at your expense.
• Provide us with the tracking number within 5 business days of dispatch.

We are not responsible for lost or damaged packages during the return shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take up to 10 business days to appear on your statement.

4.2. Partial Refunds

We may issue a partial refund to cover the original shipping cost, restocking fees (up to 15 % of the product price), or any non‑recoverable expenses.

5. User Responsibilities

Customers are responsible for:

• Providing accurate contact and shipping information.
• Ensuring the returned product is packaged securely to prevent damage.
• Complying with all applicable customs and import regulations when returning international orders.

6. Legal Disclaimer

We reserve the right to amend this Policy at any time without prior notice. Your continued use of the Website after any changes constitutes acceptance of the revised terms. This Policy does not affect any statutory rights you may have under applicable consumer protection laws.

7. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (202) 968-3951
• Address: 3017 Northwest Highland Road, Washington, District of Columbia 20010, United States